Roohbaru Terms of Services

If you are seeking therapy with a specialist on the Roohbaru platform, you must be 18 years of age or above. If you agree to the terms of use mentioned below, you also agree to the Roohbaru terms and conditions (insert link of the bigger T&C data), and are legally bound by the terms of use. Here, you understand that if you click the ‘I Agree’ button you are legally bound by this agreement. If you do not agree with the terms of use mentioned here or terms and conditions in the inserted links, do not click on the ‘I Agree’ button.

Roohbaru Conditions of Services

Roohbaru has the right to modify the terms of use and the terms and conditions at any time, without prior notice. The members are encouraged to read the terms of use and the terms and conditions frequently to stay updated with any relevant changes. Here you understand that you agree to be bound by the modified changes as well.

Roohbaru 'Seek Therapy'

The ‘Seek Therapy’ section includes connecting to mental health professionals. The online mental health services offered by Roohbaru is another way of receiving therapy as compared to the traditional therapy, however, there are likely to be differences. These differences make online therapy unsuitable for serious mental health concerns that require constant support, supervision and contact with the therapist. The online services offered on Roohbaru’s platform are by no means an alternative to the traditional face-to-face therapy, sessions or the like. Here you understand that Roohbaru is not fit for serious mental health concerns and hence Roohbaru will not take any responsibility for any harm, personal or otherwise, caused by relying on Roohbaru for support, assistance, guidance or help that is deemed beyond the scope of services offered by Roohbaru. In addition, if the screening process by our service providers leads to unintentional ignorance of suicidal tendencies due to lack of complete information, Roohbaru takes no responsibilith of the consequences. Such a clause observes a nominal limitation of online counseling.

IF YOU HAVE ANY SUICIDAL THOUGHTS, IF YOU FEEL YOU MAY HARM YOURSELF OR SOMEONE ELSE IN ANY WAY OR IF THERE IS AN EMERGENCY OF ANY SORT, PLEASE CONTACT THE POLICE OR THE HOTLINE AT 15 OR 115 OR REPORT TO A HOSPITAL OR ANY OTHER MEDICAL SERVICE.

The Service Providers

Roohbaru serves as the connector between the members and the mental health professionals. The psychiatrists, psychologists and therapists working with Roohbaru are professionals in their fields and have passed certain standards set by Roohbaru. However, Roohbaru serves only as a connector between the mental health service providers and the members of the groups and under no circumstances takes the responsibility of (a) the effectiveness for any member of the service provider’s advice/ guidance/ help or support (b) the relevance of the service provider’s advice/ guidance/ help or support for the member, (c) communication and exchange of information between the service providers and the members, (d) the disclosure of information from any of the members or the development of trust/ rapport between the two parties, and (e) timings mutually decided by the service providers and the members. Although Roohbaru has put in their best effort of providing a platform for connecting credible, trustworthy and professional mental health service providers to the members, Roohbaru takes no responsibility of any harm, damage, whether emotional or physical caused by one party to another. Roohbaru will welcome feedback about mental health service providers from the members and feedback about the members from the mental health service providers and serious attention would be paid to concerns raised. Here, you understand that Roohbaru serves only as a connector between the two parties. Here, you understand that the decision making ability, relevant to complaints raised, lies solely with Roohbaru which may include removal of any mental health service provider, any member or the like from the online services.

Sessions

The information exchanged between a mental health service provider and a member in the session will strictly remain between the two parties only. Roohbaru is not involved in any way with the content, quality, length, or the like of the any session. Here, you understand that Roohbaru bears no responsibility towards the advice, guidance, support or the like provided by the service providers. Here, you understand that the content of the session stays between the service providers and the members where Roohbaru is not involved in any way and that the information was shared willingly between the two parties. The time for the session will be booked online at the discretion of the member. Any breaches of the time slot commitments will be the responsibility of the service providers and the members. Here you understand that Roohbaru takes no responsibility whatsoever of any time loss, delays, monetary losses or the like.

The Members

By entering into this section, members acknowledge, indicate and agree that they are (a) 18 years of age or above, (b) legally bound to the terms of use mentioned here, the terms and conditions and the privacy policy, (c) registering and making payments through their own account or someone else who has authorized/ permitted them to (Roohbaru takes no responsibility of theft or unauthorized payments), (d) solely responsible for all the activity that takes place under their username password on Roohbaru.

The Payment

The charges for the session are clearly mentioned before payment is made and hence you understand that any transfer of money has been well thought through and the decision to pay was at the discretion of the member. The charges for a session must be paid before the session. Here, you understand that Roohbaru takes no responsibility for any mishaps, losses (direct, indirect, incidental and consequential), expenses, damages or the like. There are no refunds.

Note

Service providers or Roohbaru will disclose information of any member if (a) it is necessary in the interest of a legal process, (b) it is required by the governmental authorities, (c) it is in the interest of protecting Roohbaru’s rights and property.
If you are uncertain about any pointer from the terms and conditions section, connect with us for help.
Roohbaru respect your privacy. Please refer to Roohbaru’s Privacy Policy (insert link of privacy policy) to understand your rights and responsibilities as a use of this website. By clicking on the ‘Agree’ button below, you agree to the aforementioned terms of use before making payment for any of the services or utilizing them.
By clicking on the ‘I Agree’ button, it is indicated that you have carefully read all the terms of use relevant to the ‘seek therapy’ section and have also read all the inserted links relevant to the services offered by Roohbaru, agree with them and are willingly registering and paying for receiving the services offered at Roohbaru. If you do not agree with the terms and conditions mentioned here or in the inserted links, do not click on the ‘I Agree’ button.

Password Recovery

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Self-Assessment

Assessments of personal mental health condition

Seek Therapy

Online consultation with psychiatrists and qualified therapists

Why Roohbaru?

Roohbaru wants to create a widely available and affordable tele-health program to improve the mental health of people in Pakistan.

Rooh Chat

An online public forum for mental health related discussions.

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